Privacy Policy

PRIVACY AND PERSONAL DATA PROTECTION POLICY – ECOFIBRA

Before accepting the assumptions of Ecofibra’s Privacy and Data Protection Policy, users must read its content in full and, by agreeing to its terms, confirm that they understand and agree with its entire content.

Initial Information

Ecofibra’s Privacy and Personal Data Protection Policy provides general guidelines on the privacy and protection of personal data from customers, employees, suppliers, service providers, business partners and other third-party users that the company has access to by reason of the performance of its business activities, containing rules for its collection, use, reproduction, sharing, storage and elimination, including clarifications about the way of using the content made available on this website. In addition, this tool aims to inform how users can access and update their information and exercise their rights regarding their personal data.

To better illustrate how we manage data, we present a summary of our Policy:

Collection and use of personal data

Ecofibra performs the minimum collection of personal data to achieve its goals and objectives, and the information collected through this website is intended to conduct commercial transactions and to fully serve users during their navigation. It should be noted that Ecofibra does not sell, transfer, nor cross with third-party data banks and does not share the collected personal data.

What kind of data do we collect?

Ecofibra collects data relevant to your identification such as: IP address, browser type and version, operating system type and version, geolocation information, as well as registration and payment data such as first name, last name, or trading name, CPF (Taxpayer Registry) or CNPJ (National Registry of Legal Entities), contact e-mail, in addition to the minimum, specific and necessary data for the purpose for which they are intended.

Why do we collect and use this data?

We use your Personal Data to enable our business relationship, confirming the due fulfilment of contractual obligations, as well as brand engagement. However, in addition to this main objective, we use this information to better serve you, answering questions about the product, such as technical problems, broad questions, complaints, as well as processing and billing of orders, informing exactly the status of its manufacture, facilitating the correction of addresses and verification of fraud. However, Ecofibra also uses your Personal Data to provide information about products or services by analysing your profile, personalizing your experience on the site, assisting in maintaining your account, conducting internal or market research, advertising campaigns and communications operations (IT and security systems).

Still, considering that this website is also a communication channel with professionals, given that it receives resumes from users interested in working at Ecofibra, this Policy provides knowledge that your personal data will be used by the company for the purpose of analysis of the information contained in said document, preparation of contractual instruments resulting from any hiring and compliance with legal obligations. If the vacancy is not filled, the documents will be available in our database for a period of five years for a possible next opportunity. After that period, the data will be deleted from our database. It should be noted that all data collected by Ecofibra meet the principles of purpose, adequacy, transparency, free access, security, prevention, and non-discrimination in its treatment.

How long do we keep this data?

Ecofibra will use Personal Data for as long as necessary to achieve the purposes for which they were collected or to comply with applicable legal obligations, in accordance with the legislation, being certain that at any time, if required by its owner, the data may also be disposed of according to the law.

Data collected/processed by third parties.

Your Personal Data may be shared between third parties in Brazil or abroad, to meet the aforementioned purposes, as well as to forward our newsletter and commercial proposals. In addition, there may be sharing due to the hosting made with the Microsoft Exchange Online platform, which stores our e-mails.

How long do we keep this data?

Data collected/processed by third parties.

Why is this data collected and processed?

Analytics (Google Analytics):

Google Analytics is a web analytics service that identifies your browsing patterns on our website and generates reports on these activities, so that we can improve your experience at Ecofibra. For this purpose, personal contact data, information about how you use Ecofibra’s website and data that identify you are collected/shared. Google’s privacy policy can be accessed here: Privacy Policy – Privacy & Terms – Google.

Communication (Microsoft Exchange Online):
The server we use to manage and process our e-mails is Microsoft Exchange Online. Through this platform it is possible to receive and send e-mails. For this reason, we collect your information, making direct contact with you, the data subject. Microsoft’s privacy policy can be accessed here: Microsoft Privacy Policy – Microsoft Privacy.

Cookies

Cookies are information or files that can be stored on your devices when you visit Ecofibra’s website. A cookie contains the name of the website from which it originated, its lifetime and a value. Ecofibra uses cookies to facilitate use and better adapt the webpage to your interests and needs, as well as to compile information about the use of our websites and services, helping to improve their structures and content. Cookies may also be used to speed up your future activities and experiences on the Page.

After the user consents to the use of cookies, upon accessing Ecofibra’s webpage we will store a cookie on their device to remember this in the next session. At any time, the user may revoke their consent regarding cookies, so they must delete cookies from Ecofibra’s webpage using the preferred browser settings.

Deletion of personal data

If you are interested in accessing, changing, or deleting your personal data provided to Ecofibra, please contact us by e-mail at dpo@ecofibracompositos.com.br and we will take the necessary measures to respond in a reasonable time. This is a free and facilitated procedure, complying exactly with the provisions of Law 13,709/2018. There will be exceptions to any legal obligation to retain data or any need to preserve them to safeguard the rights of Ecofibra.

Changes

Ecofibra may change this Privacy Policy at any time. Precisely for this reason, always complying with the relevant legislation. To help monitor updates, we recommend viewing the date of the last platform update. We will inform you of any changes in advance to guarantee your unequivocal consent.